Please be aware we have updated our contact details. If you wish to write to us, please use PO Box 175, Leeds, LS10 9EW
Your account is no longer being managed by Fredrickson International Ltd and has been returned to Lowell. Any payments you have made towards this account have been sent to Lowell.
If you have any questions, you can contact Lowell by calling 0333 556 5733 or emailing post@lowellgroup.co.uk.
Alternatively, you can register and manage your account(s) online at www.lowell.co.uk/fredrickson. Any further contact about your account should be made directly to Lowell.

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Cookie Notice

Our website, www.fredpay.com, is operated by Fredrickson International Limited (company number 02679522).

Where we use “we”, “our” or “us” in this privacy notice, we mean Fredrickson International Limited unless we say otherwise. Where we use “our site” in this privacy notice, we mean www.fredpay.com.

What are cookies?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit our site. We use them to make our website work or improve your experience of our website.

How and why we use cookies

We use cookies on our site to:

  • recognise you whenever you visit our site
  • remember the notifications you’ve seen so that we don’t show them to you again
  • allow you to navigate between pages efficiently
  • safeguard your privacy when you're using our site, automatically ending a secure session when you log out, or after 20 minutes
  • measure how you use our site so it can be updated and improved to give you the best possible experience on our site.

The information we obtain from our use of cookies will not usually contain information from which you can easily be identified, such as your name. However, we do collect some personal data relating to your computer or other electronic device, such as your IP address, your browser and/or other internet log information

In most cases we need your consent in order to use cookies on our site. The exception to this is where the cookie is essential in order for us to provide you with a service you have requested (such as managing your account with us securely through our site).

When you open our site in your browser a cookie pop up message will be displayed and this will ask you for your consent for non-essential cookies to be placed on your device. If you do not click to accept cookies but you continue to use our site without changing your cookies settings, we will take this to mean that you accept our use of these non-essential cookies. A record of your acceptance will be stored in a functional cookie for 30 days, after which the cookie will expire and the cookie pop up message will be displayed again.

You may withdraw your consent or acceptance at any time by following the instructions for disabling cookies signposted at the end of this cookies notice.

We use the following cookies on our site:

Essential Cookies

These cookies are essential in order to enable you to move around our site and use its features, such as accessing secure areas of our site. Without these cookies, services you have asked for, like managing your online account with us securely cannot be provided.

Functional Cookies

These non-essential cookies allow our site to remember choices you make. The information these cookies collect may be anonymised and they cannot track your browsing activity on other sites.

Performance Cookies

These non-essential cookies collect information about how visitors use our site, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information collected by these cookies is aggregated and therefore anonymous. It is only used to improve how our site works.

Where to find more information

You can adjust the settings in your web browser to determine whether (all) sites can set cookies on your device. More information about cookies and how to manage them, specific to your browser, can be found here.

If you have any further questions, comments or requests regarding how we use cookies on our site, then you can contact us by email at dpo@lowellgroup.co.uk.